Your Privacy Is Our
Top Priority

1 Introduction & Overview

cv999 is a trusted online gaming platform for players in Bangladesh. We believe that protecting personal information is a fundamental right in the digital age. This Privacy Policy describes what information we collect when you use the cv999 platform, why we collect it, how we use it, and what steps we take to keep your information safe.

This Policy operates together with our Terms and Conditions and Responsible Gaming policy. If you have any questions, you are welcome to contact us directly.

2 What Information We Collect

We collect various types of information during the process of registering with and using cv999. The details are outlined below:

2.1 Information You Provide Directly

When you create an account at cv999 or use our services, we may collect the following information:

• Full name, date of birth (for age verification)
• Email address and mobile number
• Residential address (where applicable)
• Identity verification documents (national ID card or passport)
• Payment-related information (bKash, Nagad, Rocket, or Upay account details)

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Activity logs on the platform (login time, session duration)
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Details of your deposits, withdrawals, and betting activity are logged in our system. This helps ensure account security and prevent fraudulent activity.

3 Purpose of Using Information

cv999 uses collected information only for specific, legitimate, and necessary purposes. We use your information for the following reasons:

3.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions
• Providing bonus and promotional benefits
• Ensuring customer support services

3.2 Security and Fraud Prevention

• Monitoring account security
• Detecting and preventing fraudulent activity
• Verifying the age of authorized individuals (for users 21+ only)
• Maintaining cybersecurity

3.3 Platform Improvement

• Analyzing and improving the user experience
• Diagnosing and resolving technical issues on the platform
• Developing new features and services

3.4 Communications

• Sending important account notifications
• Sending security-related alerts
• Providing customer support assistance at your request

4 Data Storage and Security

cv999 applies industry-standard technical and organizational measures to protect your data. Our security framework consists of the following elements:

4.1 Encryption

All your data is protected using SSL (Secure Socket Layer) encryption technology. This means all information exchanged between your browser and our servers is encrypted and cannot be read by third parties.

4.2 Server Security

Our server systems are monitored around the clock and undergo regular security audits. Firewalls and advanced access control systems are used to prevent unauthorized access.

4.3 Data Retention Period

We retain your information for as long as your account is active and as required to provide our services. Certain information may be retained for a defined period after account closure to meet legal obligations.

5 Sharing Information with Third Parties

cv999 does not sell your personal information to third parties for commercial purposes. However, your information may be shared in the following limited circumstances:

5.1 Payment Processors

The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service provider. This information is used solely for the purpose of processing transactions.

5.2 Technology Partners

Information may be shared as necessary with technology service providers used to operate our platform (such as cloud hosting and cybersecurity). We have privacy agreements in place with these partners.

5.3 Legal Requirements

We may be required to provide information in response to a court order or a legitimate demand from a legal authority. Information may also be shared in connection with investigations into fraud, cybercrime, or money laundering.

6 Cookies and Tracking Technologies

The cv999 platform uses cookies and similar technologies to improve your browsing experience and to analyze platform performance.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — for example, maintaining login sessions and verifying security tokens. The platform will not work properly without these cookies, and they cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a personalized experience.

6.3 Analytics Cookies

These cookies help us analyze how the platform is used and improve our services. They do not contain any personally identifiable information.

You can control or reject most cookies by changing your browser settings. However, this may affect some functionality of the platform.

7 Your Rights

cv999 believes you should have control over your own data. You have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide a copy within a reasonable timeframe.

7.2 Right to Correction

If the information stored in your account is incomplete or incorrect, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances, you may request that your data be deleted. However, we may need to retain some information due to legal obligations or legitimate business reasons.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be limited.

7.5 Right to Object

You may object to marketing communications or profiling. If you wish to opt out of such communications, please contact us.

8 Protection of Underage Users

cv999 is an adult gaming platform. It is operated for users aged 21 and above only. We do not intentionally collect any personal information from minors.

If we receive information indicating that a user is underage, we will immediately close that account and delete all collected information. Age verification is an integral part of our registration process.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Policy Changes

cv999 may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be displayed within the platform
• A message will be sent to your registered email address
• The "Last Updated" date on this page will change

If you continue to use the platform after a change, you will be considered to have agreed to the updated Policy. We therefore recommend reviewing this page regularly.

10 Contact and Complaints

If you have any questions or complaints about this Privacy Policy, or wish to exercise your data rights, please contact us:

• Live Chat: Available 24/7, for immediate assistance
• Email: [email protected]
• Language: Support is available in Bengali and English

We are committed to resolving any concerns you have quickly and effectively. Privacy matters receive our highest priority.